Student Solution

-->

"Education is the most powerful weapon which you can use to change the world”
– Nelson Mandela

1 University

1 Course

1 Subject

Download Solution

Related Solution

Week 6 Identifying a...
1. Yes 61% 2. No 39% Descriptive statistics describe the sample by outlining the characteristics of the dataset. Therefore, descriptive statistics help summarize the data in a meaningful way to facili...

Week 6 Identifying and Interpreting Descriptive Statistics
Week 6 Identifying and Interpreting Descriptive Statistics

1. Yes 61% 2. No 39% Descriptive statistics descri

Discussion 5_1652100...
The correlation I have chosen is divorce rate in Maine correlates with per capita consumption of margarine. In the year 2000 the divorce rate was up to 5 per 1000 and the Margarine consumption was up...

Discussion 5
Discussion 5

The correlation I have chosen is divorce rate in M

Lesson 13 Discussion...
I believe that our actions usually match our beliefs. When someone is being nice even and tolerant, it is because of the beliefs they hold. The way we treat people and behave with them starts with wha...

Lesson 13 Discussion
Lesson 13 Discussion

I believe that our actions usually match our belie

Unit 2 Discussion 2 Customer Relationship Management (CRM)

Unit 2 Discussion 2 Customer Relationship Management (CRM)

Q Many companies purchase Customer Relationship Management (CRM) software with the belief it is a magic solution to increasing customer loyalty and service. The software – while it is sometimes very effective and has its merits – does not provide the human touch, which most customers appreciate. What are your thoughts and experience with this approach – computer vs. personal interaction in providing customer value? How does your company approach this domain?

View Related Questions

Solution Preview

View Complete Solution
There is lack of human touch for customers with the utilization and application of Customer Relationship Management (CRM) software by companies (Herman et al., 2020). That is why there will always be the presence of a sense of incompleteness for the overall experience of every customer with no human feelings or emotions being shown towards the customers. It is just automated response from the CRM software which the customer can get. The relationship between a customer and a CRM software can appear to be artificial and stereotypical like the mechanical relationship between man and machine.